5bdtk's Privacy Policy — Your Information Is Our Responsibility

During the process of creating an account, using our services, and receiving support on 5bdtk, we collect various types of information. The details of the information collected are described below:

1.1 Identity Information

• Full name and date of birth (for age verification — services are available only to those aged 21 and above)
• Mobile phone number and email address
• National ID card or other government-issued identity document details (when required)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Information about transaction time, amount, and method

1.3 Usage Information

• Login time and date, browsing patterns
• Which games were played and for how long
• Device information: operating system, browser type, IP address
• Cookies and session data

1.4 Communication Information

Messages and attachments provided when seeking support via live chat or email may be stored with us.

5bdtk collects and uses your information only for lawful and clearly defined purposes. These purposes are described in detail below:

2.1 Account Management

Information is used to create and verify accounts, ensure login security, and authenticate user identity. Age verification ensures we prevent minors from using the platform.

2.2 Processing Financial Transactions

The necessary financial information is used to process deposits and withdrawals smoothly through bKash, Nagad, Rocket, and Upay. A record of each transaction is stored securely.

2.3 Providing Customer Support

Our 24/7 live chat and email support team may access account information in order to provide accurate assistance. This information is used solely for support purposes.

2.4 Responsible Gaming

By monitoring users' gaming behavior, we identify tendencies toward excessive play and provide support when needed.

2.5 Security and Fraud Prevention

Information is used to prevent account hacking, fraudulent transactions, and money laundering. When suspicious activity is detected, action is taken to protect the account.

2.6 Service Improvement

Information is analyzed to further improve the user experience, add new games and features, and raise the overall quality of the platform.

5bdtk never sells your personal information. However, information may be shared on a limited basis in certain circumstances:

3.1 Payment Processors

The information required to complete transactions through bKash, Nagad, Rocket, and Upay may be shared with the relevant payment gateways. These third parties operate under their own privacy policies.

3.2 Technology Service Providers

Operational information may be shared with technology partners required to run the platform. However, these partners provide their services under strict confidentiality agreements.

3.3 Legal Obligations

Information may be disclosed in response to a court order or a lawful request from a competent authority.

To ensure the security of your information, 5bdtk has put in place a number of robust technical and procedural measures:

4.1 Encryption Technology

All communications on the website and application are secured by SSL/TLS encryption. This means no third party can read your information while it is in transit.

4.2 Secure Data Storage

Financial information and identity document details are stored in encrypted form. Passwords are never stored in plain text.

4.3 Access Control

Only authorized staff may access your information for specific purposes. All access is logged and regularly audited.

4.4 Regular Security Reviews

Regular security tests are conducted on our systems and known vulnerabilities are resolved promptly.

5bdtk uses cookies to improve the user experience on the website and to operate its services effectively.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember language preferences and personalized settings.
• Analytical cookies: Help analyze platform usage to improve services.

5.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may limit some functionality of the website.

5bdtk does not store your information beyond what is necessary. The retention policy for various types of information is outlined below:

6.1 Active Account Information

All necessary information is retained for as long as your account remains active.

6.2 Closed Account Information

Even after an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted.

6.3 Transaction Records

Financial transaction records are retained for the period required under anti-money laundering regulations.

As a user of the 5bdtk platform, you have the following rights over your own information:

7.1 Right to Access

You can find out at any time what information we are storing about you.

7.2 Right to Correction

If there is any error in your stored information, you may request that it be corrected.

7.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

5bdtk provides services only to those aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected inadvertently, we will take immediate steps to delete that information and close the associated account.

If you believe that a minor's information is held with us, please contact us immediately.

The 5bdtk platform uses third-party services such as bKash, Nagad, Rocket, and Upay for payment services. Once you enter those third-party platforms, your information will be governed by their own privacy policies. We are not responsible for the privacy of your information on those platforms. Therefore, it is advisable to read the privacy policy of any third-party service before using it.

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others also operate under their own data processing policies.

5bdtk reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, users will be notified through the appropriate channels.

A revised policy will be considered effective from the date it is published on the website. It is advisable to visit this page regularly to view the latest policy.

You are encouraged to read the other important documents related to our privacy policy:

• Terms & Conditions — Overall terms for using the platform
• Responsible Gaming — Information on healthy gaming habits and support
• About Us — An introduction to the 5bdtk platform
• FAQ — Answers to common questions